SKU: DSKCRP2YR

Product Description

Peace of mind for your new device for up to 2 year.

Includes ESET Endpoint Antivirus.
FREE annual health check.
Parts and labour warranty.
25% discounted further services.
Loyalty points.
Telephone or instore support.
With advanced 3-5 day service turnaround. (working day)

Please note that this does not include accidental damage or consumable items, such as ink cartridges, batteries, powersupplies and bulbs.

We also recomend that you back up your device regularly incase we have to restore or replace your HDD or SSD.

It is also important to note that your product may be invalid if you use a non genuine replacement ink cartridge, replacement battery, power supply or bulb.

Most importantly, you need to remember if you go for our 2 or 3 year care plan, then you must bring in your product for a FREE valet service to remove dust from air vents, filters, fans and such. This must be done at 11-13 and 23-25 months from purchase. This is a completly free service and critical if you take out our long term Care plan to prevent overheating of electrical components.

Our care plan will start from the date of purchase.

We will repair your product in the event of breakdown due to an electrical or mechanical fault that affects the operation of the Product.
If the problem is confirmed as an electrical or mechanical fault, but we can't solve the problem over the phone we will repair the product instore.
We aim to get you back up and running within 5 working days from when the product arrives back in the store, however if replacement parts are required this may be delayed, due to elements out of our control.

If your Product has an electrical or mechanical fault after being repaired on two previous occasions, then you may request a replacement on your 3rd visit as long as it is related to the same issue. If provided with a replacement, then your original product will then become our property.

It is also important that your product is kept in a reasonably good servicable condition as your Care plan may become invalid, if it is dropped, cracks appear, screws become missing, food or liquid are found in or on your device.
Others items not covered and not limited to include any loss suffered if you cannot use the product.
Also repair costs incurred by you instructing an unauthorised third party to carry out any repairs on the product without prior agreemant.

Remember this is not an insurance policy and is an extended warranty plan only. Your household insurance may provide you with some protection for your products, however your annual premium may increase after your claim and you may have to pay an excess.

Your right to cancel, you may also cancel this plan within 14 days of purchase, however after 14 days it is non refundable. However it may be transfered to a new owner with your product.
We may also cancel this plan with valid reason, which would include late payment, product mis-use, signs of fraud, if the product is used to commit crime or the product is tampered with in anyway.

Data Protection.
We will require your full name and address, email and phone number in order to provide you with an efficient after sales service. We will only use your personal information as set out in our privacy policy. Which can be found on the Disking website home page.

If you take out the monthly payment option it is important to not miss or make a late payment as this may invalidate your plan and may put you in breach of contract. We have a 14 day payment window which must be met. Any late payments made will incur an additional fee of £4.99 to cover admin.